2019 Center of Excellence

 
The J.D. Power Dealer of Excellence Program SM reflects the commitment and dedication of select
retailers to provide their customers with a purchase experience that meets today's consumer
expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the
percentage of eligible dealerships by brand. In other words, we consider proportionally more
dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand's top performers in key customer
satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index
(SSI) Study SM.

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power
sales best practices. Those best practices include, but are not limited to:
  • Listing vehicle inventory and pricing on the dealership website
  • Negotiating in an efficient and transparent manner
  • Offering a fair trade-in value
  • Presenting a clear and easy-to-understand F&I product menu

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team
will be just as committed to providing an exceptional customer experience as they are to selling
a vehicle.

J.D. Power 2019 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit www.jdpower.com/DOE
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