The 2020 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2020 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

The 2020 Subaru Love Promise Customer and Community Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated over $28 million to the ASPCA and through Subaru Loves Pets has helped support the rescue, transport, adoption and well-being of over 230,000 animals across the country. 


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Since 2018, Subaru has partnered with TerraCycle.  Participating Subaru retailers collect hard-to-recycle trash that was headed to local landfills. We collect approximately 2 tons of this hard-to-recycle trash monthly, which will be converted to furnishings and other usable items and donated locally.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Since 2015 Subaru, in partnership with the American Association for the Advancement Science, donated over 277,600 award-winning science books.  In addition, through our partnerships with Staples and we supported teachers and students with donations of S400,000 in gift cards and school supplies. 


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.
*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks. 


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Since 2016, Subaru and its retailers have partnered with the Leukemia & Lymphoma Society (LLS) to donate over 167,000 blankets and 21,500 arts & crafts kits and reached nearly 150,000 patients in more than 780 hospitals nationwide. 

How is Giles Subaru dedicated locally to the Love Promise?

We believe in being more than a Subaru retailer. We believe in being part of our community. In setting an example. In building lifelong relationships. And in ensuring the love is felt not just by our customers, but by all. Not because it's good for business. Because it's the right thing to do.

Animal Rescue Foundation of LA
Lafayette Education Foundation
Outreach Center, Hunters For The Hungry, Acadiana Heroes
Dreams Come True
 Subaru Love Promise Heart
The Subaru Love Promise - Community Commitment View Our Love Promise Pledge
The Subaru Love Promise - Community Commitment
The Subaru Love Promise - Customer Commitment

Did Giles Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

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Love Promise Stories from Giles Subaru

Subaru and Giles Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Reason I chose Subaru  –  Richard L

I researched my new vehicle purchase for a year prior to the actual purchase date. I became interested in the Subaru brand after research and when I saw how the company gives back to the community and causes they support. Last Fall my wife and I volunteered for local animal shelter fundraiser in park. Giles Subaru was one of the sponsored. Got to learn about dealership and vehicles. When I went to purchase my 2020 Forester Touring in March of this year, the salesperson and finance person were wonderful. Took time to explain the vehicle, Subaru as company and dealership to me. The sale was not pressured and follow up after the purchase was excellent. I am so happy I chose Subaru, I wish I had looked at Subaru sooner. Totally happy with the purchase and look forward to many trips and adventures in this SUV.

Giles Subaru -Changing the Lives of Shelter Pets  –  Jeanine F

Southern Louisiana is a close-knit region filled with warm and demonstrative gestures from almost everyone you meet. Community is an important part of the fabric of this area and Giles Subaru is woven into so many facets through its generosity and leading by example. There are many people and non-profit organizations benefitting from Giles Subaru’s philanthropic spirit – Acadiana Animal Aid is one. Acadiana Animal Aid (AAA), is a non-profit shelter in Carencro, Louisiana. Each year, we rescue nearly 3,000 shelter pets at risk of euthanasia from municipal shelters throughout the state. In Louisiana, where over 40% of all animals entering shelters are euthanized, AAA is a safe place for them to land while we find adoptive families or transport our pets to no-kill communities throughout the United States. We are able to save thousands of pets each year because of the commitment, dedication, knowledge, and generosity of Bob Giles and Giles Subaru.Giles Subaru plays an integral role in our efforts to save lives and promote adoption. Whether offering free billboard services to promote pets most in need; to participating in off-site adoption events to involve the community; to providing plush animals, tote bags, and food bowls for our attendees at community-based events; or encouraging its employees to volunteer at our shelter, Giles Subaru engages every facet of our community to support our organization and shine a light on animal welfare and shelter pets in need. Giles Subaru is led by one of the most creative, dedicated and philanthropically minded people I know, Bob Giles. Through his involvement on the Acadiana Animal Aid Board of Directors, our organization has soared to new heights. We’ve been able to reach more people, save more lives, and increase awareness about the importance of adoption in a state where so many cats and dogs are at risk. “Giles Gives Back” is an integral part of the Giles Subaru philosophy and it doesn’t stop there. Bob leads by example and encourages all of his corporate colleagues to do the same. So many non-profit organizations benefit from Giles Subaru’s commitment to making a positive difference in its community: Acadiana Animal Aid and the pets we care for are extremely fortunate to be included. Thank you, Bob, and Giles Subaru. Jeanine Foucher Executive Director Acadiana Animal Aid

Giles Subaru Putting Smiles on Kids  –  Becky P

Dreams Come True of Louisiana is a 501 (c)3 nonprofit who grants dreams to Louisiana children between ages 3-18 who have life-threatening illnesses. When you work with these kids and see what they endure daily, your heart hurts and you want to give them some ray of sunshine. Giles Subaru has done this for so many kids. The kind donations we receive, we grant dreams and put on a Fashion Show where the dream kids are the models; the boys and girls have the opportunity to have their hair done, and the girls have makeup artist to their makeup. For most of our kids, this is a first for them, and we surprise them at the end of the evening they get to keep what they are modeling. To see the smiles on their faces is truly priceless and to see the parents smiling and enjoying an evening is so worth this event. I hear the kids say how they are so excited to have this new outfit, they know their parents can't afford to buy for them. Our kids' activities are so limited due to their diagnosis; so being around other dream kids, everyone feels equal and can carry on conversations: example - what meds are you on, when did you lose your hair, what you named your port, and so on. From the funds we receive from the fashion show, we then give our dream kids a Christmas Party where we feed them lunch, have arts/crafts, face painting, balloon clown and Santa arrives with gifts for every dream child and siblings. (parents tell us what their child wants within our budget). Parents meet other parents for the first time and great friendships begin; these families live in a different world from all of us -not by choice. I had one supporter tell me that he will support Dreams Come True because these kids did not ask for this like kids ask to play ball, to cheer, to be in the band, it was dealt to them. Giles Subaru is now allowing our dream kids to live their dreams, dreams that we were not to sure if could happen. Here are a few of many dreams: 1- dream child met Adam Levine 2- one girl went to New York 3- one little girl with Krabbe Disease needed a hot tub for her water therapy which was helping her tremendously 4- many Disney trips; the younger ones love to go to Disney I wish I had a Giles Subaru in other parts of the state. Bob Giles, Ryan LeBlanc and anyone I have worked with at the dealership are so amazing. In the DCT world, we never know when we will get a phone call for a rush dream and I know I can call Bob or Ryan anytime for help, not to many are like this. I, personally, and Dreams Come True of Louisiana is very grateful to have Giles Subaru support our dream kids. I say very often, my dream come true when I met Giles Subaru and his staff; who benefited - so many kids. DCT lets everyone know how Giles Subaru helps us so much and thanks to them we can do so much for the dream kids. More businesses should follow in their foot steps. Thank You Becky Prejean

Subaru Loves to Care - Crystal S.  –  Crystal S

We are thankful to Giles Subaru for choosing LLS for the Subaru Loves to Care Campaign this year. We appreciate Ryan Leblanc and Rudy Arcement for their time to deliver blankets, care cards, art kits and bracelets, as well as visit with group at Lafayette General Hospital Cancer Treatment Center. Hospital staff and blood cancer patients are grateful to Giles Subaru for their care and support of all those impacted by blood cancer in Lafayette and surrounding communities. Edie Couvillon, LLS Campaign Manager for Man & Woman of the Year-Lafayette expressed her thanks to Ryan and Rudy and share information about LLS patient services and campaigns with group.

Encouraging People To Get Outside And Be Active  –  Scott S

The TRAIL & Giles Subaru partnership is a great partnership. The purpose of TRAIL is to build things to get people outside and active in a safe environment. TRAIL mission is to build and maintain parks and recreational facility and then we put on running, cycling and kayaking events to that utilize some of those facilities. The traditional Subaru customer has the same DNA that created trail and makes for a great partnership. One of our projects I like to highlight is our efforts at Acadiana Park. The Cajun Country 1/2 Marathon has taken place at Acadiana Park since 2000. In 2010 TRAIL took over the event as one of its fund raisers. In 2012 TRAIL purchased property to add Acadiana Park and working with LCG and staff from the Nature Station we build over 4 mile of new nature trails then we added a 10k trail run to the Cajun Country event. We still have over $300,000 of work to do at Acadiana Park and the Cajun Country run will be one of the funding sources. Giles Subaru will again be proudly present at the Cajun Country to highlight the overall support it provides TRAIL.Giles Subaru is the largest cash donor to TRAIL and that support is critical to the projects and events. I hope that we can prove that TRAIL provides a great method to reach out to car buyers and show a return on investment for Giles Subaru.

Providing Shade to Triathletes  –  Russell B

For the past few years, Giles Subaru has provided the CajunMan Triathlon with the use of their giant outdoor tent. This provides some relief from the summer sun and elements to the typical 400 participants and 300+ spectators.

Giles Subaru Partners With Animal Rescue Foundation of Louisiana  –  Nancy M

In 2013 Giles Subaru partnered with the Animal Rescue Foundation of Louisiana for Share the Love Event. On two separate occasions we held a Pet Adoption Day which was very successful and brought together many pets with wonderful people. Giles Automotive inc. as a group have raised over $100,000 for Animal Rescue Foundation of Louisiana.