The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

The 2022 Subaru Love Promise Customer and Community Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated over $28 million to the ASPCA and through Subaru Loves Pets has helped support the rescue, transport, adoption and well-being of over 230,000 animals across the country. 


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Since 2018, Subaru has partnered with TerraCycle.  Participating Subaru retailers collect hard-to-recycle trash that was headed to local landfills. We collect approximately 2 tons of this hard-to-recycle trash monthly, which will be converted to furnishings and other usable items and donated locally.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Since 2015 Subaru, in partnership with the American Association for the Advancement Science, donated over 277,600 award-winning science books.  In addition, through our partnerships with Staples and we supported teachers and students with donations of S400,000 in gift cards and school supplies. 


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.
*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks. 


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Since 2016, Subaru and its retailers have partnered with the Leukemia & Lymphoma Society (LLS) to donate over 167,000 blankets and 21,500 arts & crafts kits and reached nearly 150,000 patients in more than 780 hospitals nationwide. 

How is Giles Subaru dedicated locally to the Love Promise?

We believe in being more than a Subaru retailer. We believe in being part of our community. In setting an example. In building lifelong relationships. And in ensuring the love is felt not just by our customers, but by all. Not because it's good for business. Because it's the right thing to do.

Animal Rescue Foundation of LA
Lafayette Education Foundation
Outreach Center, Hunters For The Hungry, Acadiana Heroes
Dreams Come True
 Subaru Love Promise Heart

Did Giles Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

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Love Promise Stories from Giles Subaru

Subaru and Giles Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here


APRIL 14TH MARKED a spectacular NIGHT IN THE COMMUNITY AS THE NIGHT OF THE DREAMS COME TRUE KATWALK/LIVE AUCTION took place. Many exciting donated items were auctioned off and won in the effort to raise money for the brave and wonderful kids in the dreams come true program. For the dreams come true kids, the night was extra spectacular with them getting to walk the KATWALK. For them this night is so exciting. The girls get to have their hair AND MAKEUP DONE, even the guys get their hair spiked. They model new clothes, and the biggest part of the night is when I call them all back on stage and inform them they get to keep what they just modeled. For some, this is so exciting to have their own new clothes. ONE DREAM CHILD, Brennan, WAS SURPRISED WITH A TRIP TO DISNEY. Brennan was shocked at first and then it sank in, priceless. He will be leaving for Disney in a few days. The dream kids are so grateful for the great support DCT has from Giles Subaru, who also helps throughout the year when we need for certain situations. OUR REMARKABLE 5TH YEAR, which would have been 7th had it not been for COVID, WAS OUR BEST YEAR AS WE BROUGHT IN AROUND $145,000 FROM THE EVENT verses the $30,000/40,000 we have earned the previous years. EXECUTIVE DIRECTOR OF DREAMS COME TRUE BECKY PREJEAN

Bob Giles and Bark in the Dark  –  Jeanine F

On April 7, 2022, Acadiana Animal Aid hosted its largest fundraiser of the year, Bark in the Dark, after a two-and-a-half-year hiatus due to COVID. This event brings together some of our community's biggest animal lovers and shelter supporters and plays a critical role in our ability to save nearly 2,500 shelter pets each year. Bob Giles, AAA Board Member, and Giles Automotive are huge supporters of our organization and this event. Bark in the Dark is filled with a silent and live auction, music, dinner, and an opportunity for attendees to learn about the mission of our organization. Over 300 people attended our event this year and helped us raise much-needed operational funds. Bob and his wife, Sandy, are our event chairs and champion our work and engage the community at levels we had never seen before. Bob has been on the AAA Board of Directors for five years. In that time our organization has seen significant growth in adoptions and community engagement. Bob and Giles Automotive have helped us achieve these goals and save thousands of lives in the process. - ACADIANA ANIMAL AID EXECUTIVE DIRECTOR JEANINE FOUCHER

Dreams Come True  –  Becky P

Dreams Come True of Louisiana Wants to thank Subaru for supporting our community. I am always grateful for the support, but more for this little HERO.I received an application for a 4-year-old and contacted Giles to see if they would like to grant this dream, we wanted this one to be incredibly special. Elliott was first diagnosed with a brain tumor around age 2 and had a very rough road; he had to learn to walk, talk, and eat all over again. Finally went into remission, but only for a brief time, and was diagnosed with Leukemia around age 4. Doctors have done various treatments, seems like nothing is working, so will be doing a bone marrow transplant. I was contacted by the doctor asking for DCT to send Elliott to Disney now verse their precious date which was in late April. The only thing Elliott told us in his interview hw wanted to see Peppa pig, we sent Elliott To give Kids the World for 6 nights and 7 days where he got to go to Peppa Pig, Disney Theme Parks and Universal. I contacted Southwest to see if they could recognize Elliott in any way at the airport; Elliott got to sit in the cockpit and pretend to fly the plane. When Elliott, along with mom and dad landed back in New Orleans, they did not go home like most families, they went straight to the hospital to begin his bone marrow transplant.Thanks go Giles, this little one got to have his dream, and the family will have wonderful memories for life. While Elliott is sitting in the hospital, he can relive his amazing trip and play with all his toys he received while on his trip; I was told he had new toys in his villa every evening.I personally deeply appreciate Giles's kindness and wanting to help in our community, Something so many take for granted, means the world to some. Never take anything for granted.Thank YouBecky PrejeanExecutive Director

Ida Mud Bug  –  Savannah A

In rescue, some cases break your heart into a million pieces, but today we are incredibly grateful that a couple amazing people stepped up to save this dog's life. Ida, a senior shih tzu, was found trapped in inches of thick mud, drowning in the middle of a crawfish pond. Her rescuers said “she was so muddy at first we didn’t know if she was even a dog. You couldn’t see her eyes at all and she was barely moving.” We know now that if it weren’t for those good samaritans putting on waders in order to reach her, Ida may not be with us today. She was immediately rushed in for an emergency sedation to shave and remove the mud soaked mats of fur. After her initial exam it was discovered Ida had a grade four heart murmur, was missing an eye with the remaining one showing signs of corneal scarring, dry eye and poor vision, as well as severe dental disease with only 5 teeth, an umbilical hernia and dermatitis lesions along her back. It was clear she had a long road ahead of her but thanks to the support of community members Ida was making big strides. Ida first received a dental where they removed four of her five teeth, followed later by surgical repair for the hernia and an eye removal. Little by little, Ida’s true personality started shining through, you could just tell how much better she felt. Ida may have bounced between a few different foster homes throughout her time with us, but like the rest of her story, she ended up exactly where she needed to be, in her furever home with our very own adoption coordinator, Taylor Fontenot.

Tuffy  –  Megan E

Tuffy may look like your average brown tabby, but we realized right away he was way more than that! Tuffy is 4 years old and a whopping 14.4 pounds. He is a big fluff of love! He came to us with one regular ear and a misshapen ear from it being clipped, but that is one of the best things about him! Tuffy enjoys hanging out on any shoulder he can get his paws on. He was in our care for 20 days too long and found his mom, dad, and baby sister at Petsmart! He was a shelter favorite and made everyones day. Here's what his family had to say, "Tuffy has truly been a wonderful addition to our family! He took to us on day one and we have continued to bond since! Tuffy enjoys spending his days napping, playing with his sister Tully, and of course… eating! However, his favorite pastime is perching on his mom and dad’s shoulder every chance he gets! We thought he would have trouble adjusting to a new home, but he acted like he had been living there his whole life! He is truly a special feline! Tuffy is such a sweet and lovable cat! We are truly blessed to call him ours!"

Boys & Girls Clubs of Acadiana Friendraiser  –  Rhyan W

Boys & Girls Clubs of Acadiana Friendraiser. After 30 years, the Boys & Girls Clubs of Acadiana’s Great Acadiana Running of the Ducks gave its last quack in 2020. The signature event known for its large inflatable ducks and highly coveted prizes brought in more than $100,000/year for the organization over the last few years. The fundraiser is an event the whole community can get behind, with a $5 entry and a worth-while organization to support. In order for the event to be successful, we knew that we needed the support of long-time sponsors and prize donors, so we set out to ask for continued support. Giles Subaru and Nissan have continuously supported BGCA by donating a brand new car as the grand prize for the race. When approached about a new event, our friends at Giles didn’t hesitate! We are grateful for the continued partnership of Giles Automotive as they help us provide services to the children who need us most. The Boys & Girls Clubs of Acadiana has 6 Club location in South Louisiana, 2 Lafayette, New Iberia, Abbeville, Opelousas and Lake Charles with plans to grow. The Club provides afterschool and summer programming for youth ages 6-18, focusing in 3 core areas or Academic Success, Healthy Lifestyles & Habits and Good Character and Leadership. BGCA’s mission is “To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.” To learn more about BGCA, visit

A Shelter Pet Makes a Lifesaving Journey  –  Jeanine F

Acadiana Animal Aid (AAA) is one of the largest and most impactful animal rescues in South Louisiana. Each year our shelter rescues 2,500 shelter pets at risk of euthanasia and provides them with veterinary care, sheltering, and love on their way to an adoptive home. One such pet was Isabelle, a beautiful blue-eyed, catahoula/husky mix who was in our shelter for 255 days. You may be wondering why Isabelle couldn't be adopted in Lafayette, LA? She is the kind of dog who bonds deeply with her caretakers and enjoys other dogs, but has issues related to resource guarding - this was making it hard to find her an appropriate adopter. AAA staff worked with Isabelle to improve her behaviors, but she needed specialized training and a formalized behavior modification program. The longer she stayed in the shelter, the more her behavior could deteriorate. The AAA staff contacted nearly 70 shelters, rescues and training centers throughout the U.S. to find Isabelle the right program and after many days and countless emails, we finally found a program and team at Cincinnati Animal Care Humane Society. On Sunday, July 11th at midnight, after 255 days in a Louisiana shelter, two AAA staff members loaded Isabelle up in a Subaru Ascent and made the 16-hour journey to Cincinnati. There, she was met by an incredible three-person behavior team, led by Chris Van Wyk, and is set up for success. AAA has been receiving updates since her arrival and she is doing great! Isabelle's rescue, rehabilitation and transport took a huge team effort. Thanks to the kindness and generosity of Bob Giles and Giles Subaru of Lafayette, AAA's wonderful canine care staff, and the Cincinnati Animal Care Humane Society Isabelle is receiving the behavior work she needs and a kennel space opened up at AAA to save another dog in need. Without amazing people dedicated to improving the lives of animals and willing to work together, this would have never been possible.

Subaru's Share the Love  –  Dream K

Dreams Come True of Louisiana is a nonprofit who grants dreams to Louisiana children who have life-threatening illnesses. The funds we receive from the Subaru "Share The Love" program helps dreams to be granted. Being the past year was rough due to COVID and therefore no fundraisers, but yet dream applications did not stop, DCT was able to continue granting certain dreams that did not require restrictions. If you have never worked with a child who has a life-threatening illness, you truly have no clue what they go through, what they have to endure daily, monthly and some for years. Our mission is to restore the beauty found in the dreams of children!!! Something so simple as new pajamas, a laptop, a cell phone, or anything, which most of us takes for granted, means so much to these kids and to the parents, to see their child smile, to be happy. The funds DCT receives from Subaru's Share The Love goes to granting dreams and so many dreams were granted. DCT is very grateful for this donation and who reaps from this are such strong children who I call HEROES!!!!!The dream kids are so grateful for the great support DCT has from Giles Subaru, who also helps throughout the year when we need for certain situations. When we receive a "rush" dream and DCT needs a little help, we know we can ask Giles Subaru for help and this child will receive their dream before they earn their wings. For most families this is their only vacation they will every have; or their last time to be together as a family. I will leave with this: Hug the ones you love, take nothing for granted and appreciate the small things in life; for tomorrow is never promised. Thanks Becky Prejean

Reason I chose Subaru  –  Richard L

I researched my new vehicle purchase for a year prior to the actual purchase date. I became interested in the Subaru brand after research and when I saw how the company gives back to the community and causes they support. Last Fall my wife and I volunteered for local animal shelter fundraiser in park. Giles Subaru was one of the sponsored. Got to learn about dealership and vehicles. When I went to purchase my 2020 Forester Touring in March of this year, the salesperson and finance person were wonderful. Took time to explain the vehicle, Subaru as company and dealership to me. The sale was not pressured and follow up after the purchase was excellent. I am so happy I chose Subaru, I wish I had looked at Subaru sooner. Totally happy with the purchase and look forward to many trips and adventures in this SUV.

Giles Subaru -Changing the Lives of Shelter Pets  –  Jeanine F

Southern Louisiana is a close-knit region filled with warm and demonstrative gestures from almost everyone you meet. Community is an important part of the fabric of this area and Giles Subaru is woven into so many facets through its generosity and leading by example. There are many people and non-profit organizations benefitting from Giles Subaru’s philanthropic spirit – Acadiana Animal Aid is one. Acadiana Animal Aid (AAA), is a non-profit shelter in Carencro, Louisiana. Each year, we rescue nearly 3,000 shelter pets at risk of euthanasia from municipal shelters throughout the state. In Louisiana, where over 40% of all animals entering shelters are euthanized, AAA is a safe place for them to land while we find adoptive families or transport our pets to no-kill communities throughout the United States. We are able to save thousands of pets each year because of the commitment, dedication, knowledge, and generosity of Bob Giles and Giles Subaru.Giles Subaru plays an integral role in our efforts to save lives and promote adoption. Whether offering free billboard services to promote pets most in need; to participating in off-site adoption events to involve the community; to providing plush animals, tote bags, and food bowls for our attendees at community-based events; or encouraging its employees to volunteer at our shelter, Giles Subaru engages every facet of our community to support our organization and shine a light on animal welfare and shelter pets in need. Giles Subaru is led by one of the most creative, dedicated and philanthropically minded people I know, Bob Giles. Through his involvement on the Acadiana Animal Aid Board of Directors, our organization has soared to new heights. We’ve been able to reach more people, save more lives, and increase awareness about the importance of adoption in a state where so many cats and dogs are at risk. “Giles Gives Back” is an integral part of the Giles Subaru philosophy and it doesn’t stop there. Bob leads by example and encourages all of his corporate colleagues to do the same. So many non-profit organizations benefit from Giles Subaru’s commitment to making a positive difference in its community: Acadiana Animal Aid and the pets we care for are extremely fortunate to be included. Thank you, Bob, and Giles Subaru. Jeanine Foucher Executive Director Acadiana Animal Aid

Giles Subaru Putting Smiles on Kids  –  Becky P

Dreams Come True of Louisiana is a 501 (c)3 nonprofit who grants dreams to Louisiana children between ages 3-18 who have life-threatening illnesses. When you work with these kids and see what they endure daily, your heart hurts and you want to give them some ray of sunshine. Giles Subaru has done this for so many kids. The kind donations we receive, we grant dreams and put on a Fashion Show where the dream kids are the models; the boys and girls have the opportunity to have their hair done, and the girls have makeup artist to their makeup. For most of our kids, this is a first for them, and we surprise them at the end of the evening they get to keep what they are modeling. To see the smiles on their faces is truly priceless and to see the parents smiling and enjoying an evening is so worth this event. I hear the kids say how they are so excited to have this new outfit, they know their parents can't afford to buy for them. Our kids' activities are so limited due to their diagnosis; so being around other dream kids, everyone feels equal and can carry on conversations: example - what meds are you on, when did you lose your hair, what you named your port, and so on. From the funds we receive from the fashion show, we then give our dream kids a Christmas Party where we feed them lunch, have arts/crafts, face painting, balloon clown and Santa arrives with gifts for every dream child and siblings. (parents tell us what their child wants within our budget). Parents meet other parents for the first time and great friendships begin; these families live in a different world from all of us -not by choice. I had one supporter tell me that he will support Dreams Come True because these kids did not ask for this like kids ask to play ball, to cheer, to be in the band, it was dealt to them. Giles Subaru is now allowing our dream kids to live their dreams, dreams that we were not to sure if could happen. Here are a few of many dreams: 1- dream child met Adam Levine 2- one girl went to New York 3- one little girl with Krabbe Disease needed a hot tub for her water therapy which was helping her tremendously 4- many Disney trips; the younger ones love to go to Disney I wish I had a Giles Subaru in other parts of the state. Bob Giles, Ryan LeBlanc and anyone I have worked with at the dealership are so amazing. In the DCT world, we never know when we will get a phone call for a rush dream and I know I can call Bob or Ryan anytime for help, not to many are like this. I, personally, and Dreams Come True of Louisiana is very grateful to have Giles Subaru support our dream kids. I say very often, my dream come true when I met Giles Subaru and his staff; who benefited - so many kids. DCT lets everyone know how Giles Subaru helps us so much and thanks to them we can do so much for the dream kids. More businesses should follow in their foot steps. Thank You Becky Prejean

Subaru Loves to Care - Crystal S.  –  Crystal S

We are thankful to Giles Subaru for choosing LLS for the Subaru Loves to Care Campaign this year. We appreciate Ryan Leblanc and Rudy Arcement for their time to deliver blankets, care cards, art kits and bracelets, as well as visit with group at Lafayette General Hospital Cancer Treatment Center. Hospital staff and blood cancer patients are grateful to Giles Subaru for their care and support of all those impacted by blood cancer in Lafayette and surrounding communities. Edie Couvillon, LLS Campaign Manager for Man & Woman of the Year-Lafayette expressed her thanks to Ryan and Rudy and share information about LLS patient services and campaigns with group.

Encouraging People To Get Outside And Be Active  –  Scott S

The TRAIL & Giles Subaru partnership is a great partnership. The purpose of TRAIL is to build things to get people outside and active in a safe environment. TRAIL mission is to build and maintain parks and recreational facility and then we put on running, cycling and kayaking events to that utilize some of those facilities. The traditional Subaru customer has the same DNA that created trail and makes for a great partnership. One of our projects I like to highlight is our efforts at Acadiana Park. The Cajun Country 1/2 Marathon has taken place at Acadiana Park since 2000. In 2010 TRAIL took over the event as one of its fund raisers. In 2012 TRAIL purchased property to add Acadiana Park and working with LCG and staff from the Nature Station we build over 4 mile of new nature trails then we added a 10k trail run to the Cajun Country event. We still have over $300,000 of work to do at Acadiana Park and the Cajun Country run will be one of the funding sources. Giles Subaru will again be proudly present at the Cajun Country to highlight the overall support it provides TRAIL.Giles Subaru is the largest cash donor to TRAIL and that support is critical to the projects and events. I hope that we can prove that TRAIL provides a great method to reach out to car buyers and show a return on investment for Giles Subaru.

Providing Shade to Triathletes  –  Russell B

For the past few years, Giles Subaru has provided the CajunMan Triathlon with the use of their giant outdoor tent. This provides some relief from the summer sun and elements to the typical 400 participants and 300+ spectators.

Giles Subaru Partners With Animal Rescue Foundation of Louisiana  –  Nancy M

In 2013 Giles Subaru partnered with the Animal Rescue Foundation of Louisiana for Share the Love Event. On two separate occasions we held a Pet Adoption Day which was very successful and brought together many pets with wonderful people. Giles Automotive inc. as a group have raised over $100,000 for Animal Rescue Foundation of Louisiana.